Privacy Policy

Last Updated: Sept 10, 2024

This Privacy Policy outlines how Rey Studios ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from reystudios.com (the "Site") or communicate with us through other means (collectively, the "Services").

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please refrain from using the Services.

1. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for other legal or regulatory reasons. The revised policy will be posted on the Site, and we will update the "Last Updated" date accordingly.

2. How We Collect and Use Your Personal Information

We collect personal information from various sources over the last 12 months to provide the Services. The type of information and how we use it depends on how you interact with us.

We use the collected information to:

Communicate with you
Provide the Services
Comply with legal obligations
Enforce our terms of service
Protect our rights and the rights of our users

3. What Personal Information We Collect

3.1 Information You Provide Directly:

Contact Details: Name, address, phone number, email address.
Order Information: Billing address, shipping address, payment confirmation, email, phone number.
Account Information: Username, password, security questions.
Shopping Information: Items viewed, added to cart, or saved to wishlist.
Customer Support Information: Messages and other communications with us.

3.2 Information Collected Automatically (via Cookies):

Usage Data: IP address, device information, browser type, network connection, interaction with the Services.

3.3 Information from Third Parties:

Vendors or service providers (e.g., payment processors, shipping companies) may collect information on our behalf.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Services: Processing payments, fulfilling orders, managing your account, arranging shipping, processing returns/exchanges.
Marketing and Advertising: Sending promotional emails, showing tailored ads.
Security and Fraud Prevention: Detecting and addressing potential fraudulent activity.
Communication: Offering customer support and responding to inquiries.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your usage of the Site. These cookies help:

Power and improve the Site and Services.
Run analytics to understand user interaction.
Deliver tailored advertising.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on the Site.

For more details on how we use cookies, please refer to our Cookie Policy.

6. How We Disclose Personal Information

In certain cases, we may share your personal information with:

Vendors and Service Providers: For IT management, payment processing, shipping, data analytics, and customer support.
Business and Marketing Partners: To provide services and advertising.
Legal and Compliance: To comply with legal obligations, or in connection with a business transaction (e.g., merger).

In the last 12 months, we have disclosed the following categories of personal information:

Identifiers: Contact details and account information.
Commercial Information: Order details and shopping information.
Internet Activity: Usage Data.

7. User-Generated Content

If you post product reviews or other user-generated content on public areas of the Services, it will be accessible to the public. We cannot control how others use or share this information.

8. Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, security, or content. You should review their policies before interacting with these sites.

9. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to have it deleted.

10. Security and Retention of Your Information

We use reasonable security measures to protect your personal information. However, no system is completely secure. We retain your data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce contracts.

11. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to Access: Request access to your data.
Right to Delete: Request deletion of your data.
Right to Correct: Request corrections to inaccurate data.
Right to Data Portability: Request a copy of your data.
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information for targeted advertising.

You can also manage communication preferences by opting out of promotional emails.

12. Contact Us

For any questions or requests regarding your personal information, please get in touch with us at:

Rey Studios
support@rey.co